Zycus Infotech Private Limited
Company Name
|
|
Target Degrees & Branches
|
B. Tech ( All branches ) 2019
|
CTC and Incentives
|
4.00LPA (All Fixed) + Shift Allowance
|
Designation
|
Trainee Product Technical Analyst
|
Joining Location
|
Mumbai
|
Selection Process
(No. of Interview Rounds)
|
Pre Placement Talk, Aptitude Test, GD and 2 rounds of personal Interviews.
|
Percentage Cut-off
|
Not Applicable
|
Any Bond
|
None
|
Campus Date & Time
|
Will be informed post nomination deadline of 13/11/2018
|
About the Company:
Zycus is a leading global provider of complete Source-to-Pay suite of procurement performance solutions. Our comprehensive product portfolio includes applications for both the strategic and the operational aspects of procurement - eProcurement, eInvoicing, Spend Analysis, eSourcing, Contract Management, Supplier Management and Financial Savings Management. Our spirit of innovation and our passion to help procurement create greater business impact are reflected among the hundreds of procurement solution deployments that we have undertaken over the years. We are proud to have as our clients, some of the best-of-breed companies across verticals like Manufacturing, Automotives, Banking and Finance, Oil and Gas, Food Processing, Electronics, Telecommunications, Chemicals, Health and Pharma, Education and more.
JOB SUMMARY:
Zycus is looking for Trainee Technical Support Analyst to join our Technical Support team in Global Delivery.
This role offers the chance to work in a collaborative and curious open environment where you are given the opportunity to innovate and grow. The Technical Support team is driven by the zeal to provide excellent technical support, constantly learning new things the technology and domain, and enjoying the challenge of solving various technology problems (bugs) and queries from end-users across the world who are using Zycus’s cutting edge Procurement Solutions
We believe job satisfaction comes from being able to do what you love while working with other talented people, and not forgetting to have fun along the way.
Interactions with our global customers can range from an end user having trouble with their password to the CEO of a multi-national corporation requesting a critical data report to answer a timely litigation case. Teamwork is imperative in handling the wide range of situations we can encounter—we are lively, collaborative, and work in a fast pace environment. The most successful team members maintain excellent product knowledge, customer management skills and serve as advocates to our clients by evaluating and dynamically prioritizing to make sure the most critical actions get addressed appropriately.
This is a fantastic opportunity for someone early in their career to join a growing company that has a mind to continuing to develop and grow their employees.
JOB REQUIREMENTS:
· Excellent communication skills both written and verbal (Mandatory)
· Should have a Logical & Analytical bent of mind
· Ability to multi-task in sometimes stressful environment
· Willingness to learn and adapt to new technologies
· Ability to work independently within a team
· Work well under pressure
· Taking responsibility for Unresolved Issues/ Escalations & drive them to resolution
· Stay up-to-date on the latest and greatest developments/features of the Zycus procurement suite
· Shifts include Early Morning (ANZ), Day, Nights, and (limited) Sundays. Shifts will be fixed and decided as per Management criteria and individual capability. Associated allowances will be included based on shift.
· ITIL Certification will be advantageous
JOB DESCRIPTION:
· Providing world class client technical support for our Zycus Procurement Software Solution (SaaS)
· Act as a client liaison handling phone, email & chat support requests where you become an advocate for the resolution of client issues
· Collaborate & Work closely with other departments in resolving issues and fulfilling all client requests with clear prioritization based on business impact and urgency
· Log and track calls using ITSM Tool (RemedyForce), while maintaining detailed notes of the customer communication.
· Answer, evaluate, and prioritize incoming telephone, chat and e-mail requests for assistance from clients experiencing issues.
· Communicate with clients and evaluate their needs and specifications
· Secure adherence to Company’s policies & guidelines
· Maintain high Customer Satisfaction (CSAT) score
· Review daily priorities as set by the Shift Manager and take appropriate action to ensure results are achieved
· Awareness of new features & developments in our Product Suite
· Liaising with Internal functions including Product Management, Engineering, Application Support, Implementation & Account Management teams.
Thank You.
Regards,
Training and placement coordinators
Department of civil engineering
